Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at londongemstore@gmail.com place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
SUITE 306, CUMBERLAND HOUSE, 80 SCRUBS LANE, LONDON, NW10 6RF, United Kingdom
Attn: Returns
SUITE 306, CUMBERLAND HOUSE, 80 SCRUBS LANE, LONDON, NW10 6RF, United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
• Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
• Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
londongemstore@gmail.com
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